We’ve identified an issue that has impacted some of our clients, both past and present, who held household contents, farm contents, house and farm buildings policies. In the past, we applied a flat rate to adjust the Sum Insured for inflation, rather than variable rates reflecting the change in inflation over time. We are committed to rectifying this issue and is contacting impacted clients.
What to expect if you have been contacted
If we have contacted you about a refund:
- If you pay your premiums by direct debit or have or have recently provided us with a nominated refund bank account, we will pay the refund into this account. You can check and/or update your refund bank account in FMG Connect. Alternatively you can email us at clientrefunds@fmg.co.nz
- If you don't pay by direct debit you can email your bank account name and number to clientrefunds@fmg.co.nz
- The refund will be deposited within 7 business days of us receiving your bank account details.
- If you would like to talk to one of our consultants about your refund, you can contact us on 0800 366 466 (option 5, then 1).
If we have contacted you about reviewing your sum insured:
- If you have reviewed your sum insured, and want to change it, please visit FMG Connect. If you haven’t registered for FMG Connect, you can register here.
- If you would like to talk to one of our consultants about reviewing your sum insured, you can contact us on 0800 366 466 (option 5, then 2) or send us a message.
If you have been contacted, and have questions, you may be able to find the answers here:
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We are currently sending Client Refund emails to clients from the email address clientrefunds@fmg.co.nz, with the subject line referring to us owing you a refund followed by your account name and number. The email will ask you to type fmg.co.nz/refundwebform into your browser and follow the prompts to capture your bank account details within FMG’s secure webform so that we can refund you. If you can't access our secure webform, you can reply to the email or call us to provide your bank account details. It will not ask you to provide credit card details.
Email scams are becoming more prevalent, and we encourage you to remain vigilant to protect your personal information.
- Always check the senders email address.
- Hover over links to check the web address, and don’t click on anything that looks suspicious.
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If you are part of a group of clients whose refund due is less than $5, the refund amount will either be donated to the Rural Support Trust or you can choose to have the refund paid to your bank account. If you would like to support a charity other than the Rural Support Trust, please request your refund and donate it to the charity of your choice.
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Unfortunately, no. To assist refunding all affected clients as quickly as possible, we have adopted a solution suitable for, and accessible by, all clients regardless of how they pay for their insurances. We determined that a direct refund into a bank account, which you can then pay towards your premiums if you wish, would best meet those requirements.
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To calculate refunds we have looked back as far as September 2013, which is when we introduced our current policy administration system (which stores information about the nature of our clients’ insurances and the premiums they pay).