Not sure if you’re covered?
Check out your policy wording in FMG Connect to see if you’re covered or view all our policy wordings here.
Make your claim
FMG Connect is the easiest and quickest way to make claims. You can tell us about your claim, and we’ll let you know straight away if your claim is automatically approved.
Why choose pre-approved
Choosing a pre-approved supplier or repairer is the fastest way to progress your claim. In most cases they can start the job/work immediately (including ordering parts and/or replacing the item), without the need for quotes, assessments and approval. An additional benefit is the quality of their work is guaranteed.
Pre-approved vehicle repairers
Pre-approved agricultural repairers
Monitoring and updating your claim
When your claim is lodged, you’ll receive an email confirmation with your claim number and any next steps. If we’ve asked you to provide any supporting information like photos, invoices, quotes or damage reports, these should be uploaded to your claim in FMG Connect.
If you choose a supplier/vendor who is not pre-approved, or if your claim requires further assessment by FMG, it may take up to 15 business days to progress your claim due to high claim volumes. We'll get back to you as soon as possible.
You can view the details and the status of your claim any time in FMG Connect. If you have an urgent query, you can contact us on 0800 366 466.
Next steps
Once we have received all the requested information we will determine if your claim is approved. When a claim is approved, we may offer to repair, replace or reimburse depending on the nature of the claim.
