Find a payment option that works for you
For all payment set up options, you will need the information found in the top right corner of your statement.
Do it online in FMG Connect
FMG Connect is our online service where you can view and manage your insurance. You can also manage your payments, including:
- making changes to your existing direct debit payments
- setting up direct debit payments at renewal
- making secure, one-off payments via credit card.
Register or log in any time to view your account, policy, and payment details.
Recurring payments
Making an annual payment is the most cost-effective option to pay your premiums. If it suits you better to pay monthly, quarterly or six-monthly, you can choose to do so (please note this will affect your premium).
Direct Debit
You can set up a direct debit payment online in FMG Connect prior to your renewal or by calling the team for a quote.
FMG Connect allows you to also manage your upcoming direct debit payments, including updating your bank account and payment date (if the payment date is within 14 days, please call us).
Using a direct debit form
You can download our direct debit form below. Complete the form and either scan and email it to paymentservices@fmg.co.nz, or post to FMG Payment Services, Freepost Authority 120395, PO Box 1943, Palmerston North Central 4440.
If you'd rather talk to someone about your direct debit options call us on 0800 366 466 option 4, then option 2 to speak with the Payment Services team.
Direct debits are paid on the same calendar date each month (e.g. 28th ); it's not possible to process these on a specific day of the week. If your payment date falls on a public holiday or weekend, it will be deducted on the next business day.
You can find a schedule of all upcoming payments in FMG Connect. Or if you'd rather talk to someone about your next payment, call us on 0800 366 466.
Farmlands or Ruralco account
You can choose to pay your premiums through your Farmlands or Ruralco account.
To do this, call us on 0800 366 466 and select option 4. Please have your shareholder number ready.
One-off payments
For short-term cover you'll need to make the full payment up front. The easiest way to do this is by direct debit or credit card.
Credit card
We accept Visa and Mastercard. You can make a one-off credit card payment:
- online at any time in FMG Connect, the payment will be applied immediately, and your will receive an email confirmation of payment and receipt.
- by calling us on 0800 366 466. Select option 4 then option 1 to go through to our secure credit card payment portal system. You will need to enter your policy number. You will be given a receipt number at the end of the call. Please note that the payment will be applied to your account on the next business day.
At FMG we'll never ask you to provide your credit card details in an email, over the phone with one of our employees, or via a text message. If you ever receive any communications which appear to be from FMG asking you to provide your credit card details, or you’re unsure if communications you’re receiving are from FMG, please call us on 0800 366 466.
If you're struggling with bad cellphone reception, we recommend calling us back using a landline or moving to a different location on your property that gets better reception (heading to a higher point on your property will usually mean better reception).
Internet or phone banking
Add us as a bill payee in internet or phone banking by using the following details. Please remember to set your payment date on or before the due date on your statement:
Registered payee: FMG Insurance Limited
Bank account: 02-0727-0038720-00
Particulars/Account #: Your FMG account number
Code/Account name: Your FMG account name
Reference/Policy #: Your FMG Policy number
PLEASE NOTE: It is important to put our exact “registered payee/account name” (FMG Insurance Limited), and if your bank is participating in the Confirmation of Payee implementation, you will be able to check the account name and number matches. Learn more at getverified.co.nz
Life & Health payments
If you have Life & Health insurance with FMG, your invoice or direct debit will be managed by the company underwriting your policies. FMG’s personal risk policies are underwritten and administered by Fidelity Life, AIA, Resolution Life or Southern Cross. To discuss the payment options available please call us on 0800 366 466.
